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TIDAL OPALS – SHIPPING POLICY

At Tidal Opals, every piece is carefully prepared and packaged to ensure it arrives safely and beautifully.

Processing Time  

Orders are processed within 1–3 business days (excluding weekends and holidays).  

Custom or made-to-order pieces may require additional time, which will be communicated via email.

Free Shipping & Delivery Times  

Delivery times are calculated at checkout based on your location.  Remember that we may take 1-3 business days to process your order prior to shipment.

Estimated delivery times:  

- United States: 3–10 business days  

- International: 10–21 business days  

Please note that delivery times are estimates and may vary due to carrier delays or customs processing.

Order Tracking  

Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.

International Shipping  

We ship worldwide. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Lost or Delayed Packages  

Tidal Opals is not responsible for delays caused by shipping carriers. However, if your package is lost in transit, please contact us and we will assist in resolving the issue.

Incorrect Shipping Information  

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged Packages  

If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product so we can assist you.

Contact Us  

For any shipping questions, please contact us at:  

hello@tidalopals.com